How can we help?

New subscribers get Premium free for 3 days. If you cancel at least 24 hours before the trial ends, you pay nothing. Otherwise the subscription starts automatically. We send a reminder the day before your trial ends.

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Choose Lunatale and tap Cancel Subscription.

Premium stays active until the end of the period you already paid for. Deleting the app does not cancel a subscription.

Open the Premium screen in the app and tap Restore. Make sure you are signed in to the App Store with the same Apple account you used to buy. If it still doesn't work, write to us with the date of purchase.

Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

One story every day, reset at midnight in your time zone. Sleep stories are free to listen to.

Open Parent area (top right on the Discover screen) and connect your account with Sign in with Apple. Sign in with the same Apple account on the new phone and everything comes back.

Both are in Parent area. Stories are available in English, Turkish, German, French and Spanish.

Check that the sleep timer isn't set and that the ring/silent switch or Focus mode isn't muting media. Narration keeps playing on the lock screen; you can pause it from there too.

In the app go to Parent area → Delete account. We delete your account and its data within 30 days. You can also email us from the address linked to your account. Deleting your account doesn't cancel an Apple subscription; cancel that in Settings as shown above.

Only what the app needs to work. No ads, no tracking, no selling. Read the full privacy policy.